Sony Fined 2.4 Million Over PlayStation Refund Refusals

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Sony has been fined $2.4 million in Australia.

James Martin/CNET

Sony was hit with a $2.5 million (AU$3.5 million) fine for [ denying customers refunds] for faulty PlayStation games,;s_Kohli_Expects_apos;healthy_apos;_Dialogue_With_New_Board_Chief a consumer watchdog said Friday. It made "false and misleading representations" about people's consumer law rights, the Australian Competition and Consumer Commission (ACCC) noted.
The commission filed a lawsuit against Sony Interactive Entertainment Network Europe, which runs the company's Australian operations, in May 2019 after the company told four customers it didn't have to offer refunds for faulty games after they had been downloaded and it had been more than 14 days since the purchase. 

"Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer," ACCC chairperson Rod Sims said in a release.